Privacy policy.

Shannon Healthcare Limited ("we", "us", "our") is a UK-based CQC compliance consultancy supporting care providers across England. We are the data controller responsible for your personal data.

Registered office: 23 Edmonstone Crescent, Nottingham, NG5 5UW, United Kingdom.

We only collect the information you choose to give us, which includes:

• Contact form details — your name, email address, phone number (optional), and the message you send us.
• Direct contact — any information you share when you email or call us.
• Cookie and usage data — limited technical information collected through cookies, only where you have given consent. See our cookie policy.

We use your personal data to:

• respond to your enquiry and provide the information you ask for;
• deliver and manage our consultancy services if you become a client;
• keep records of our communications with you; and
• improve our website where you have consented to analytics cookies.

Under the UK GDPR, we rely on the following lawful bases for processing your data:

• Consent — when you submit an enquiry through our contact form or allow optional cookies.
• Legitimate interests — to respond to enquiries, run our business, and keep appropriate records.
• Contract — where processing is necessary to provide services you have engaged us for.

We do not sell your personal data. Contact form submissions are sent to our enquiries inbox and handled through our website hosting and email providers, who process data on our behalf under appropriate safeguards.

We may disclose information where required by law or to protect our legal rights. We aim to keep your data within the UK or European Economic Area.

We keep enquiry and contact information only for as long as necessary to respond to you, manage any resulting work, and meet our legal and business record-keeping obligations. When it is no longer needed, we securely delete it.

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• restrict or object to how we use your data;
• request a copy of your data in a portable format; and
• withdraw your consent at any time.

To exercise any of these rights, contact us using the details below.

If you have concerns about how we handle your data, please contact us first and we will do our best to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.